Services | Prices

1. For the scope of the contractual services, the service descriptions according to the booking confirmation at the time of the trip valid travel description, taking into account all notes and explanations and individually concluded agreements are authoritative. The specified stage locations are the most and mainly driven to stage destinations. In case of insufficient availability of adequate accommodation in the usual stage locations, it will be necessary to switch to locations in the immediate vicinity/region. The necessity of substitution does not entitle to a reduction of the tour price.
2. The tour price is quoted on a per person basis in a double room. Single travelers have the option to book a single room for an additional charge. Due to the limited number of single rooms in some hotels, the willingness of the traveler to make do with simpler rooms if necessary or to switch to another hotel or a private pension for bed and breakfast must be assumed.
3. In case of direct booking of an INNTOUR active holidays own trip, we grant a reduction of 20% on the package price for children/youth up to the age of 14 (14th birthday), if they stay in the parents' room (3-/4 bed room). Decisive for the reduction is the age of the child/children on the day of departure.
4. Fees for insurances are to be paid directly to the insurer (see point 9. or appendix).

Travel Cancellation | Rebooking | Transfer

1. Before the start of the trip, the traveler can withdraw from the package travel contract at any time according to § 10 para. 1. If you wish to withdraw from the booked trip, a written cancellation must be received by us immediately.
2. We charge a handling fee of 10% of the total price per person for cancellations up to 28 days before departure.
3. In case of cancellation between the 27th and the 8th day before the start of the tour, we charge a cancellation fee of 50% of the total tour price per person.
4. In case of cancellation from the 7th day before the start of the trip, we charge a cancellation fee of 80% of the total tour price per person.
5. On the day of arrival or in case of no-show, no money will be refunded for services not used (e.g. also cancellation of the trip).
6. According to Section 10 (2) of the PRG, a cancellation may be made due to extraordinary circumstances at the destination with a claim for reimbursement of payments already made.
7. The day of arrival counts as the start of the trip.
8. For rebookings (change of travel date or category) up to the 28th day before departure, we charge a processing fee of EUR 65.00 per booking.
9. If the traveler does not use an individual travel service for personal reasons or breaks off the trip prematurely due to illness or circumstances unknown to INNTOUR active holidays, there is no entitlement to a proportional refund of the services not consumed.
10. If a trip booking becomes a one-person trip due to a cancellation by a trip participant, the canceling trip participant will be charged cancellation fees according to the stated cancellation rates, however, at least a processing fee of EUR 150,00. For the rebooking of the trip to single accommodation, we will charge the participating bike traveler the surcharge for single accommodation.
11. Later rebookings, or rebookings to another trip or another date, if their implementation is possible at all, can only be made after withdrawal from the travel contract under the stated conditions and simultaneous new registration.

Adjustments or changes to the contents of the contract before the start of the trip

1. Changes of essential characteristics of travel services from the agreed content of the travel contract, which become necessary after the conclusion of the contract and were not caused by INNTOUR active holidays against good faith, may be carried out by INNTOUR active holidays before the beginning of the trip, as long as the changes are insignificant and do not affect the course of the trip. Changes include, for example, rebooking to an equivalent hotel, restaurant changes, changes to transfers (pass crossings, pre/return transfers, pick-up times, and the like).
2. If it is a significant change or deviation from the content of the travel contract, or deviations from specifications worthy of consideration by the traveler / the traveler, § 9 para 2-5 PRG comes into force. If such a case occurs, the traveler is entitled to accept the changes within the time limit set by INNTOUR active holidays, to withdraw from the travel contract free of charge or to arrange a substitute trip, if such a trip can be offered. If the traveler does not react or does not react within the set time limit, the communicated change is considered accepted.
3. INNTOUR active holidays will inform you about any (substantial 5.1, substantial 5.2) service changes immediately after becoming aware of them on a permanent data carrier (e-mail, SMS, voice message, WhatsApp) in a clear and understandable form. Warranty claims remain unaffected insofar as the changed services are defective.

Price evaluation

1. INNTOUR active holidays reserves the right to adjust the amount agreed in the package travel contract or transport contract accordingly in case of a legal increase of the VAT rate, increase of various transport costs or energy costs, change of the exchange rate applicable to the respective trip.
2. INNTOUR active holidays may change the transport tariff, in particular due to increases in energy or fuel costs, road tolls, parking fees and the like, even after the conclusion of the package travel contract or transport contract according to the following rules.
3. The costs will be divided by INNTOUR active holidays or by transport agents among the respective guests to be transported.
4. If VAT rates are increased or if there is a change in the exchange rate applicable to the trip, the price of the trip may increase by the corresponding amount.
5. Any increases are only permissible if they have not yet occurred at the time of conclusion of the contract and were not foreseeable at the time of conclusion of the contract.
6. In case of such changes to the contract INNTOUR active holidays will inform you immediately after becoming aware of them on a durable medium (e-mail, SMS, voice message, WhatsApp) in a clear and understandable form.
7. Price increases from the 20th day before the start of the journey or transport contract are inadmissible.
8. If the price increase amounts to 8 % (= 8%) of the price, § 9 par. 2-5 PRG comes into force. If such a case occurs, the traveler is entitled to withdraw from the travel contract/transportation contract free of charge or to arrange a substitute trip, if such a trip can be offered. The traveler has to assert this claim immediately after the notification of the price increase to INNTOUR active holidays. If the traveler does not react or does not react within the set time limit, the communicated change is considered accepted.
9. INNTOUR active holidays is obliged to pass on any price reductions to the points mentioned in point 5.1 minus administrative expenses to the customer in case of corresponding application of the above mentioned regulation.

Liability and limitation of liability

INNTOUR active holidays as tour operator/travel agent

1. For all trips marked as 'own trips' INNTOUR active holidays bears the responsibility as tour operator.
2. For all other trips from our portfolio INNTOUR active holidays acts as a partner for other bike travel agents. For these tours, special conditions (cancellation, insurance, services, etc.) apply in some cases. Please refer to the respective service block of the individual trip.
3. INNTOUR active holidays commits itself to the best of its knowledge and belief as a tour operator as well as a travel agent to ensure a proper implementation of the offered trip.

Warranty and duty to cooperate

Travel insurance

Customer money protection according to EU Package Travel Directive

Extract from the Package Travel Regulation (EU) 2015/2302:Extract from the Package Travel Regulation (EU) 2015/2302

1. The traveler is entitled to pre-contractual information (digital medium, printed form, link to website). The traveler receives all travel documents according to the invitation to tender after payment of the agreed package tour price.
2. The traveler is informed about the rights and obligations of both parties to the contract.
3. The traveler receives with the travel documents the most important emergency numbers for the countries to be traveled to as well as telephone numbers of contact points through which the traveler can get in touch with the organizer.
4. The liability is always covered by at least one entrepreneur:in.
5. The traveler may cancel, rebook or transfer the trip to another person within the circumstances and costs specified in Article 3.
6. The traveler may withdraw from a booked trip free of charge in the event of adverse external circumstances (e.g. travel warning).
7. The traveler has the right to withdraw from the travel contract free of charge, or to demand the return of
   payments made if significant changes to the travel contract - with the exception of the price - are or must be made by the organizer.
8. A price increase is fair in case of a legal increase of the VAT rate, increase of various transportation costs or energy costs or in case of a change of the exchange rate applicable for the respective trip. A price change in this regard is possible no later than 20 days before the start of the trip. If such a price increase exceeds 8 % (8%) of the package price, the traveler can withdraw from the contract. If INNTOUR active holidays reserves the right to increase the price, this reflects the right to reduce the price.
9. The traveler is entitled to redress if essential components of the package tour are not provided as agreed.
10. The traveler is entitled to a price reduction if contractual services are not provided or not provided as agreed.
11. The traveler may withdraw from the travel contract free of charge if services are not provided in accordance with the contract and INNTOUR active holidays fails to remedy the situation.
12. INNTOUR active holidays will provide assistance and support to the traveler(s) if they are in difficulty.
13. If INNTOUR active holidays exercises its right to cancel the package tour contract or the transport order due to insufficient number of participants, the traveler is entitled to a refund of payments already made.
14. Full text: www.justiz.gv.at/pauschalreisegesetz

Final provisions